2db77 Privacy Policy — How We Handle Your Data

Data We May Collect — At a Glance

The following categories summarise the types of personal data 2db77 may collect and process. Full details are provided in the sections below.

Introduction and Scope

This Privacy Policy ("Policy") sets out how 2db77 ("we", "us", "the Platform") collects, uses, stores, and protects the personal data of individuals who access or use the 2db77 website and associated services. This Policy applies to all registered players, visitors to the 2db77 website, and any person who contacts 2db77 through any communication channel including email, live chat, or support ticketing systems.

By using the 2db77 platform, you consent to the collection and use of your personal data as described in this Policy. If you do not agree to this Policy, you must not use the 2db77 platform. This Policy should be read alongside the Terms and Conditions and the Responsible Gaming Policy, both of which are accessible via the footer navigation.

Information We Collect

2db77 collects personal data directly from you when you register, deposit, play, or contact support. We also collect certain data automatically when you use the platform. The categories of personal data we collect include:

1. Identity and registration data: your full name, date of birth, mobile phone number, and any government-issued identity document (national ID card or passport) submitted during the account verification process. This data is collected at registration and is used to verify your identity and age eligibility.
2. Financial and transaction data: the mobile wallet numbers (bKash, Nagad, Rocket, or Upay) or card details used for deposits and withdrawals, along with a full record of all financial transactions conducted through your 2db77 account. This data is required to process payments, prevent fraud, and satisfy anti-money laundering obligations.
3. Gaming and activity data: a full log of all bets placed, games played, outcomes, session start and end times, bonus claims, and account balance history. This data is used to operate the platform, resolve disputes, and monitor for responsible gaming indicators.
4. Device and technical data: your IP address, device type and model, operating system version, mobile browser type and version, screen resolution, and session timestamps. This data is collected automatically via server logs and cookies when you access the platform.
5. Communications data: the content of any messages you send to 2db77 via support chat, email correspondence to [email protected], or any feedback or complaint submissions. This data is retained to maintain a record of your interactions with 2db77's customer support team.

2db77 does not collect sensitive categories of personal data such as racial or ethnic origin, political opinions, religious beliefs, health data, or biometric data. If any such data is inadvertently submitted to 2db77 — for example in a support message — it will be deleted as soon as it is identified and will not be processed.

How We Use Your Information

2db77 uses the personal data it collects only for the purposes described in this Policy. We do not use your data for purposes that are incompatible with those stated here. The primary purposes for which we process your personal data are:

1. Account registration, identity verification, and age verification: to create and manage your 2db77 player account and to confirm that you meet the minimum age requirement of 21 years.
2. Payment processing: to facilitate deposits to your 2db77 account via bKash, Nagad, Rocket, Upay, Visa, or Mastercard, and to process withdrawal requests to your registered payment method.
3. Platform operation and personalisation: to provide you with access to all games, sports betting markets, and platform features, and to personalise your experience based on your activity and preferences where this is within the scope of our legitimate interests.
4. Fraud prevention and security: to detect, investigate, and prevent fraudulent transactions, money laundering, multiple-account creation, bonus abuse, and any other conduct that violates the 2db77 Terms and Conditions or applicable law.
5. Customer support: to respond to your enquiries, manage support tickets, investigate complaints, and maintain a record of your communications with 2db77 for dispute resolution purposes.
6. Responsible gaming monitoring: to track gaming patterns and account activity for signs of problem gambling behaviour, and to apply responsible gaming tools (deposit limits, self-exclusion) where necessary or where requested by the Player.

Legal Basis for Processing

2db77 processes your personal data on the following legal grounds:

1. Contractual necessity: processing that is necessary to provide the services described in the Terms and Conditions — including account management, payment processing, and game access — is carried out on the basis that it is necessary for the performance of the contract between you and 2db77.
2. Legal obligation: processing carried out to comply with applicable legal obligations, including anti-money laundering (AML) requirements, know-your-customer (KYC) obligations, and age verification duties, is carried out on the basis of compliance with legal obligations to which 2db77 is subject.
3. Legitimate interests: processing carried out for fraud prevention, security monitoring, platform improvement, and responsible gaming monitoring is carried out on the basis of 2db77's legitimate interests, provided that those interests are not overridden by your rights and freedoms.
4. Consent: where 2db77 processes your personal data on the basis of your consent — for example, to send you marketing communications about promotions, new games, or seasonal offers — you may withdraw that consent at any time by contacting [email protected]. Withdrawal of consent does not affect the lawfulness of any processing carried out before the withdrawal.

Sharing Your Information

2db77 does not sell, rent, or trade your personal data to third parties for their own marketing purposes. We share your personal data only in the following limited circumstances:

1. Payment processors: 2db77 shares the minimum necessary financial data with bKash, Nagad, Rocket, Upay, and card payment processors to facilitate deposit and withdrawal transactions. These providers process data strictly for payment purposes and are bound by their own privacy and data security obligations.
2. Game providers: 2db77 shares your account identifier and session data with game providers (including Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Ezugi, and Spribe) to the extent necessary to deliver game content and record game outcomes. These providers do not receive your identity documents or financial data.
3. Identity verification services: 2db77 may share your identity documents and date of birth with third-party KYC verification service providers for the purpose of confirming your identity and age. These providers are contractually bound to use your data solely for identity verification purposes.
4. Law enforcement and regulatory bodies: 2db77 will disclose personal data to law enforcement agencies, regulatory authorities, or other governmental bodies where required to do so by applicable law, court order, or regulatory directive. 2db77 will notify you of any such disclosure where legally permitted to do so.

All third parties with whom 2db77 shares personal data are required to process that data in accordance with applicable data protection principles and are prohibited from using it for any purpose beyond what is strictly necessary for the service they provide to 2db77.

Payment Data and Third-Party Processors

When you make a deposit or request a withdrawal on the 2db77 platform, the transaction is processed through your chosen payment provider — bKash, Nagad, Rocket, Upay, Visa, or Mastercard. The processing of payment data by these providers is governed by their respective privacy policies and terms of service. 2db77 recommends that you review the privacy policy of your chosen payment provider to understand how they handle your financial data.

2db77 stores transaction reference numbers, timestamps, amounts, and the last few digits of wallet identifiers for the purposes of reconciliation, dispute resolution, and anti-money laundering compliance. 2db77 does not store full mobile wallet PINs, card CVV codes, or any other sensitive authentication credentials. Full payment authentication is handled exclusively by the relevant payment provider.

Cookies and Tracking Technologies

2db77 uses cookies and similar tracking technologies to operate the platform, remember your preferences, and analyse usage patterns. The types of cookies used on the 2db77 platform are:

1. Strictly necessary cookies: these cookies are essential for the platform to function. They enable core features such as user authentication, session management, and secure payment initiation. These cookies cannot be disabled without impairing the functionality of the platform.
2. Analytical and performance cookies: these cookies collect anonymised information about how visitors use the 2db77 platform — for example, which pages are visited most frequently and where users navigate after landing on a particular page. This information is used to improve the platform's performance and user experience.
3. Functional cookies: these cookies remember your preferences (such as your selected language version) so that the platform can provide a more personalised experience on return visits. Functional cookies do not track your activity across external websites.

You may manage your cookie preferences through your mobile browser settings. Please note that disabling certain cookies may affect the functionality of the 2db77 platform, including your ability to log in, access games, or process payments.

Data Retention

2db77 retains your personal data for as long as your account is active and for a period of time thereafter as required by applicable law or as necessary to fulfil the purposes described in this Policy. In general, account data and transaction records are retained for a minimum period of 5 years following account closure to satisfy anti-money laundering record-keeping requirements. Communications data (support transcripts and emails) is retained for a period of 3 years from the date of the communication.

Upon expiry of the applicable retention period, 2db77 will securely delete or anonymise your personal data so that it can no longer be linked to you as an individual. Where full deletion is not immediately possible due to technical constraints (for example, data held in backup systems), 2db77 will isolate the data from further processing until deletion can be completed.

Your Data Rights

As a user of the 2db77 platform, you hold the following rights in respect of your personal data. To exercise any of these rights, please contact 2db77 at [email protected] with a clear description of your request:

• 👁️ Right of Access You may request a copy of the personal data 2db77 holds about you. We will respond to verified access requests within a reasonable timeframe and provide the data in a commonly used, machine-readable format where feasible.
• ✏️ Right of Rectification If you believe that any personal data 2db77 holds about you is inaccurate or incomplete, you may request that we correct or update it. We will action valid rectification requests promptly, subject to identity verification.
• 🗑️ Right to Erasure You may request the deletion of your personal data where it is no longer necessary for the purposes for which it was collected, where you withdraw your consent (and there is no other lawful basis for processing), or where you object to processing and there are no overriding legitimate grounds. This right is subject to 2db77's legal retention obligations — data that must be retained under anti-money laundering law cannot be deleted on request.
• ⏸️ Right to Restrict Processing You may request that 2db77 restricts the processing of your personal data in certain circumstances — for example, while you contest the accuracy of data we hold, or while an objection to processing is being assessed. During a restriction period, 2db77 will store your data but will not process it further except with your consent or for legal claims.
• 📦 Right to Data Portability Where 2db77 processes your personal data on the basis of your consent or for the performance of a contract, and the processing is carried out by automated means, you may request that we provide your data to you in a structured, commonly used, machine-readable format so that you can transfer it to another service provider.
• 🚫 Right to Object You may object to the processing of your personal data where 2db77 relies on legitimate interests as the legal basis for processing. 2db77 will assess your objection and will cease processing unless there are compelling legitimate grounds that override your interests, rights, and freedoms.

Data Security

2db77 implements appropriate technical and organisational measures to protect your personal data against unauthorised access, accidental loss, destruction, or disclosure. These measures include SSL (Secure Socket Layer) encryption for all data transmitted between your device and the 2db77 platform, secure server infrastructure with access controls, regular security audits, and staff training on data handling obligations.

No method of electronic transmission or storage is completely secure. While 2db77 uses commercially reasonable measures to protect your personal data, we cannot guarantee absolute security. If a data breach occurs that is likely to result in a risk to your rights and freedoms, 2db77 will notify you without undue delay in accordance with applicable data breach notification requirements.

Children and Minors

The 2db77 platform is strictly intended for adults aged 21 and above. 2db77 does not knowingly collect, process, or store personal data from any person under the age of 21. If 2db77 becomes aware that personal data has been collected from a person under 21 — whether through a misrepresentation of age at registration or by any other means — that data will be deleted immediately and the associated account will be permanently closed.

Changes to This Privacy Policy

2db77 reserves the right to update or revise this Privacy Policy at any time. When material changes are made to this Policy, 2db77 will notify registered players by posting a prominent notice on the platform or by sending a notification to the registered mobile number or email address on file. The revised Policy will take effect from the date it is published on the 2db77 website.

Continued use of the 2db77 platform after the effective date of any revision to this Policy constitutes your acceptance of the revised Policy. If you do not agree to the revised Policy, you must stop using the platform and may request account closure by contacting [email protected].

Contact Us About Your Privacy

If you have any questions about this Privacy Policy, wish to exercise any of your data rights, or want to report a potential data protection concern, please contact the 2db77 data support team. We aim to respond to all privacy-related enquiries within a reasonable timeframe.

Email: [email protected]